FAQ's/Refund Policy

Do you take returns or allow refunds?

No returns, exchanges, or refunds.. All sales final. We do our best to keep this policy as transparent and clear as possible.  It is under the description of items online, at different points at checkout, on the receipts, we have signs in store at checkout, and it is reiterated one last time if and when you personally pick the item up and take it home.  Each pickup comes with a release form stating that you have received the item, inspected the item and approve the item and that you acknowledge that all sales are final.  If this is a delivered item and in the rare event there is obvious damage at the receipt of the item, you have 24 hours to submit a written claim with pictures to theshabbyparlor@outlook.com.  In the rare event that we accept a canceled order via online orders and the order has not yet shipped, there will be a 20% restocking fee.


Do you finance?  Yes we do!  We have 3 forms of financing available. 
1. Shop Pay at checkout on the website allows you to break up your payments into 4 equal installments as low as 0% APR interest. (Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.)

2. You can click here to apply for financing through Synchrony Home Credit Card! The Shabby Parlor now offers a revolving credit limit to use again and again- everywhere the Synchrony Home Credit Card is accepted, including The Shabby Parlor.

3.) You can click here to apply for Snap Finance.  No Credit Needed: Snap Finance offers lease-to-own financing that doesn't rely solely on your credit score, making it accessible even if you have bad credit or no credit history.

 

Do you ship?
Yes- if you would like a shipping quote, please reach out with your address and the exact pieces you are interested in purchasing and we would be happy to provide that.

Note: we are not shipping beds or 105" consoles at this time. And while we will do our best to work with any issues that arrive during shipping, we can't be held responsible for what happens after it leaves us.  We package these items with extreme care and deliberation to protect them in transit and we only ship on pallets for further protection. Freight charges are non-refundable. When your item arrives, please inspect it before the driver leaves. If there is damage, it must be reported in writing on the sign off sheet before the driver leaves or you can refuse delivery. Once the driver leaves your property, we can bear no responsibility for any damages that occur. 



Do you deliver?

We have some great delivery partners that we can recommend.  Click here for our delivery partners.


How long can you hold a piece after purchase? 
We can generally hold a piece 7-10 days from purchase. Rule of thumb is we can hold up until the NEXT Sunday from purchase. We are incredibly limited on space and don’t have the storage to hold pieces longer. Thank you for understanding. 




What is the best way to reach you?

The best way is to reach me through my Facebook page! Click here.





Do you take credit cards?

Yes! I take all major credit cards.












Can you hold a piece with a deposit until I move next month or can afford to pay you?

No, we don't do any holds without purchase under any circumstances.









Can I take it home and pay you later?

No. But we offer Shop Pay at checkout and that allows you to break up your payments into 4 equal installments but take your piece home immediately. 










Is every piece identical to the picture online?

Important note: each piece is handmade and hand finished in Mexico.  Nature does not copy and paste and as all of our pieces are made of solid wood, there may be subtle variations in shading and finish of each piece, different movements of wood grains, knots, and minor flaws or joint lines that come with each different plank of wood, all of which lends to the individuality and uniqueness of each piece of furniture.. None of these are defects- they are the unique designs that lend to the beauty of solid wood furniture.




How do I care for my new piece?
Solid wood and lacquer require special care to ensure long lasting beauty for years to come. Please keep in mind that wood is sensitive to changes in humidity and sunlight-- wood furniture can be very sensitive to direct sunlight and excessive exposure can cause fading or discoloration. As the weather changes, so does the humidity in your home and moisture content of your solid wood furniture. Each piece of lumber goes through a strict, and slow kiln drying process. However, our piece of furniture may experience plank movement, contraction, expansion, or cracks as the seasons change, especially during the first 6-12 months of ownership. This is completely normal for solid wood products and will not affect the integrity and durability. Place furniture away from vents, radiators, fireplaces, and other direct heating sources. Some knots bleed resin which may seep to the surface underneath the white finish and develop amber markings. Other knots might not ever change. The yellow bleeding of sap is a natural characteristic of pine wood. Environmental conditions such as excessive dryness, humidity, sun exposure/direct sunlight can speed up these natural aging features. These are just the natural markings of a piece made of real wood. Thus, it is not considered a manufacturing defect. We cannot guarantee that new white items made of pine wood will not show bleeding through time. Touching up a piece of solid wood is easy and can be done by a simple paint match at your local paint store. 
This is indoor furniture and is not meant to be outside or in any environment that maintained a lot of heat or humidity as it can cause changes to the properties of the wood. Avoid placing hot items on surfaces. Dust with a clean, damp cloth. This will reduce build up that can scratch the finish. Scratches can be handled with stain pens or furniture markers.  You can also seek a color match at your local paint store for painted pieces for more significant repairs. Wipe off liquid spills immediately. Alcohol, nail polish remover and perfume will dissolve the finish on contact- so keep these solvents away from your pieces. With appropriate care, your solid wood furniture should last for generations.*